Patient &
Visitor Information

Frequently Asked Questions

How do I schedule an appointment?

What services do you offer?

We offer a wide range of services that include emergency care, family medicine, physical therapy, cardiopulmonary care, and more. You can read about each department in our services section which can be found at the top of the page in the navigation menu.

Is your cafeteria open to the public?

Yes, our cafeteria is open to the public Monday through Friday from 7:30 am to 8:30 for breakfast and from 11:30 am to 1:00 pm for lunch.

What insurances do you accept?

We can accept a large range of insurances. Our currently accepted insurances can be found under the "about" tab at the top of the page.

Can I bring a service animal into the facility when attending an appointment?

Registered service animals such as allergy detection dogs, autism service dogs, diabetic alert dogs, guide dogs, seizure alert dogs, etc. are allowed within the facility.

How can I obtain my personal medical records from previous visits?

What is your visitation policy?

Alta Vista welcomes visitors and knows how important family, close friends, and support persons are to the healing and recovery of patients. In general, patients are welcome to have visitors 24 hours a day, based on patient preference. However, some departments or units have specific guidelines to keep patients safe and allow adequate time to rest.
Visitors younger than 12 years old should be accompanied by an adult other than the patient.
A family member over 15 years old or other mature visitor of the patient's or support person's designation may spend the night with the patient if the patient is in a single room, space is adequate, and the overnight stay will contribute to the wellbeing of the patient. Children under 15 years old may not remain overnight in a patient room unless pre-approved by nursing staff and accompanied by a responsible adult.

Still have a question? Give us a call.

505-426-3500